SMART Training Materials

Scheduler

• Transitioning from Calendar to Scheduler Tip Sheet
• How Can I Set Custom Navigation and Filter Selections?
• How Can I Add Patients to an Event?

Telehealth

• Intro to Smart Telehealth
• What Contact Information Do I Need For A Telehealth Session?
• How Can I Schedule an Individual Appointment Telehealth Session?
• Which Telehealth Notifications Will My Patient Receive?
• How Will My Patient Access Their Telehealth Sessions?
• How Do Providers Access Their Telehealth Sessions?

See all 16 articles

Administration

• What is the Third Party Billing Admin Privilege? Available in Version 4.6.7
• Closed Days Setting Moved to Programs in Version 4.6.6
• How Is The Emergency Access Password Used?
• Central Registry: What Medications Can SMART Support in the Emergency Dosing File Export?
• What Information Is Recorded When a Patient Release is Revoked?
• What Patient Identifying Information Can Be Included on a Printed Release Authorization?

See all 7 articles

Accounts

• How is an Insurance Credit Entered?
• What is a Flagged Claim?
• What is the Reprint Cash Receipts Journals in Date Range Report?
• How do I Send a Rendering Provider Secondary Provider ID in the 837P Claim file?
• How do I Send a Rendering Provider in the 837P Claim file?
• How do I Send Medical Director as Rendering Provider in the 837P Claim file? Available in version 4.6.7

See all 26 articles

Clinical

• How Do I Find External Documents in a Patient's Case History?
• How Do I Import a Document or Image from my PC to SMART?
• Massachusetts DPH: Why Can't I Enter Any City I want for a Patient?
• MADPH: What happens during the MA DPH Maintenance?
• MADPH: What are the ESM ID and the ESM Enrollment ID?
• MADPH: How Do I Handle Electronic Messages for Patients that existed before I turned on this feature?

See all 13 articles

Dispensing & Inventory

• Use SMART's Dosing Time Slot Feature for Social Distancing
• What are some tips for using my Accuvert Pump?

Intake & Pre-Admission Tracking

• What Types of Telephone Numbers Can I Store for Patients?
• What do I do When I Get A Warning from SMART that the Zip Code Doesn't Match the City/State/County?
• MADPH: How do I enroll a patient in DPH's System when they have insurance now but they didn't at the time of Admission?

Reports

• What is the Services Due by Retired Counselor Report? Available in Version 4.6.7
• What is the Patient Contact Report? Available in version 4.6.7
• What is the Medical Order Detail by Program Report?
• What is the Quantitative Services Review Report?
• How can I get services to show on the Quantitative Services Review?
• What is the Expected Attendance Report?

See all 15 articles

Training Guides

• SMART Account Management guide (TSplus)
• Entering a telehealth service
• Steps to log into the SMART Cloud (TSplus)
• Steps to log into the SMART Cloud (Parallels)
• Steps to log into the SMART Cloud (RDS)
• TSplus Requirements (TSplus)

See all 11 articles